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Complaints Policy

If you wish to register a complaint, please write to admin@gomortgage.co.uk or telephone 01253 93 50 50.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/mortgages or by contacting them on 0800 023 4567.

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At GoMortgage we provide expert advice on a range of products – so whether you need a secured loan, a mortgage, equity release, bridging finance or an insurance policy – you’ll always speak to a specialist in each area.

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Your home may be repossessed if you do not keep up repayments on your mortgage.

“To provide exceptional mortgage and protection services to clients across the UK, helping them achieve their dreams of homeownership while ensuring their financial well-being. We are committed to delivering outstanding customer service, personalized guidance, and innovative solutions. Through our expertise, professionalism, and dedication, we aim to be the go-to choice for individuals and professionals seeking reliable, trustworthy, and stress-free mortgage experiences. At GoMortgage, our mission is to empower clients, simplify the mortgage process, and build lasting relationships based on transparency, integrity, and exceptional results.”

Chris Days Mortgages Ltd trading as GoMortgage. Registered Office: 105 Garstang Road Preston, PR1 1LD. Registered in England, number 12240745. GoMortgage is a trading name of Chris Days Mortgages Limited which is an appointed representative of Progress F S Limited which are authorised and regulated by the financial conduct authority. Registered office: 105 Garstang Road, Preston, PR1 1LD. Registered in England, number 04217039

At GoMortgage we provide expert advice on a range of products – so whether you need a secured loan, a mortgage, equity release, bridging finance or an insurance policy – you’ll always speak to a specialist in each area.

Mortgages

Loans & Services

Insurance

Resources

Legals

Your home may be repossessed if you do not keep up repayments on your mortgage.

“To provide exceptional mortgage and protection services to clients across the UK, helping them achieve their dreams of homeownership while ensuring their financial well-being. We are committed to delivering outstanding customer service, personalized guidance, and innovative solutions. Through our expertise, professionalism, and dedication, we aim to be the go-to choice for individuals and professionals seeking reliable, trustworthy, and stress-free mortgage experiences. At GoMortgage, our mission is to empower clients, simplify the mortgage process, and build lasting relationships based on transparency, integrity, and exceptional results.”

Chris Days Mortgages Ltd trading as GoMortgage. Registered Office: 105 Garstang Road Preston, PR1 1LD. Registered in England, number 12240745. GoMortgage is a trading name of Chris Days Mortgages Limited which is an appointed representative of Progress F S Limited which are authorised and regulated by the financial conduct authority. Registered office: 105 Garstang Road, Preston, PR1 1LD. Registered in England, number 04217039